“The Future of Global Learning Networks,”
preface in The Internet and the University 2001 Forum.

“We’ve Got the Steam Locomotive – Now Let’s Design the Railroad Cars!” Co-authored by Joel W. Meyerson,
Preface in The Internet and the University 2000 Forum.

QUEUE INFERENCE ENGINE,
chapter in Encyclopedia of Operations Research and Management Science,
Centennial Edition,
Saul I. Gass and Carl M. Harris (eds.),
Kluwer, Boston, 2001, pp.674-679.

HYPERCUBE QUEUEING MODEL,
chapter in Encyclopedia of Operations Research and Management Science,
Centennial Edition,
Saul I. Gass and Carl M. Harris (eds.),
Kluwer, Boston, 2001, pp.373-377.

“Edu-Tech: What’s a President to Do?”
Co-authored by Glenn P. Strehle,
An invited book chapter in Technology Enhanced Learning: Opportunities
for Change,
edited by Paul Goodman,
Mahwah, NJ, Lawrence Erlbaum, 2001. pp. 21-59.

“Queuing Systems,”
Co-authored by Gross, Donald
in International Encyclopedia of Business and Management (IEBM),
2nd edition, 8-volume set,
Malcolm Warner, ed.,
Thomson Learning, London, U.K., 2001, pp. 5502-5513.

"MIT Learning Networks: An Example of Technology-Enabled Education,"
in Forum Futures:!1998 Papers, ed.
Maureen E. Devlin and Joel W. Meyerson
(Washington, D.C.: Forum Publishing, 1999), 59 - 74.
(originally presented before the Stanford Forum on Higher Education,
Aspen, CO., Sept., 1997)

"Staffing Challenges in Financial Services",
Co-authored by Pinker E.
Invited Book Chapter in "Creating Value in Financial Services",
edited by E. Melnick, P. Nayyar, M. Pinedo and S. Seshadri. Kluwer Academic Press.

"Location of Mobile Units in a Stochastic Environment."
Co-authored by Berman, O., S. S. Chiu, A. R. Odoni, and R. Batta,
An invited book chapter in Discrete Location Theory,
P. B. Mirchandani and R. L. Francis (eds.),
John Wiley, New York.

"Operations Research and the Services Industries."
An invited book chapter in Managing Innovation: Cases From the Services Industries,
B. R. Guiles and J. B. Quinn (eds).
Washington, D.C.: National Academy Press, pp.115-143,1988.

"Fleet Sizing and Dispatching for the Marine Division of the New York City Department of Sanitation."
Co-authored by P. Gregory, and A. Minkoff,
An invited book chapter in Vehicle Routing: Methods and Studies, B. L. Golden and A. A. Assad (eds).
North Holland Press, 1988. (Updated and modified
version published in Waste Management Research [1991] 9, 267-276, "A
Computer Simulation Model for Fleet Sizing for the Marine Division of the
New York City Department of Sanitation.")

"Extending and Applying the Hypercube Queueing Model to Deploy Ambulances in Boston."
Co-authored by Brandeau, M.
An invited chapter in Delivery of Urban Services,
A. Swersey and E. Ignall, (eds).
New York: North Holland, 1986.

"On Using Micro-Models in EFT Analysis."
A chapter in Computers and Banking: Electronics Fund Transfer Systems and Public Policy,
K.W. Colton and K. L. Kraemer (eds).
New York: Plenum Publishing, 1980.

"Structural System Models for Locational Decisions: An Example Using the Hypercube Queueing Model."
Appearing in Operational Research '78, Proceedings of the Eighth IFORS International Conference on Operations Research, K. B. Haley (ed), North-Holland Publishing Co., Amsterdam, Holland, 1979. (One of three invited U.S. contributions to IFORS Meeting.)

"Improving the Effectiveness of New York City's 911." A
chapter in Analysis of Public Systems,
A. W. Drake, R. L. Keeney, and P. M. Morse (eds).
Cambridge, MA: MIT Press, 1972.

"A Systems Approach to the Study of Crime and Criminal Justice."
Co-authored by A. Blumstein
A chapter in Operations Research for Public Systems,
P.M. Morse (ed).
Cambridge, MA: MIT Press, September 1967.